FAQs
Find answers to common questions about managing your Australian business listing on SEO Links.
SEO Links is a dedicated Australian business directory designed to help local companies improve their online visibility and search engine rankings through high-quality digital listings.
Who is eligible for direct support? To maintain our free directory service, direct technical support is reserved exclusively for our Paid Listing customers. Paid members receive priority assistance with account configurations and listing optimizations.
If you are a premium member, please reach out via our [Online Contact Form]. Our team will review your inquiry and respond within one business day.
Free listings are strictly self-service. If you are experiencing issues, we recommend:
- Resetting your password via the login page.
- Ensuring your browser is up to date.
- Upgrading to a Paid Listing for one-on-one support.
Yes! We offer a Free Listing option for all Australian businesses. For those looking for enhanced visibility and dedicated support, we also offer Paid Listing packages.
One business can only have one listing under one physical location. This rule helps us make sure there are no double-ups in our online directory.
If you have multiple physical locations/stores/offices, franchises or places of operation, you need to sign up for the “agency” package that allows multiple business/location listings.
All free listings are subject to approval and are at SEO Links‘ absolute discretion.
How do I add, edit, or delete my listing? SEO Links is a self-managed platform. To make any changes:
- Log in to your account via the User Admin Area.
- Navigate to “My Listings.”
- Select the listing you wish to modify or remove.
Click the “Forgot Password” link on the login page. An automated email will be sent to your registered address with instructions to reset it.
Often, SEO agencies will list businesses on behalf of their clients. If you do not have the login credentials, please register a new account and click the “Claim Listing” button on your business page.
Note: To protect business owners, you will be required to provide documentation (such as a utility bill or business registration) to prove ownership before the claim is approved.
Our team manually reviews all ownership claims to ensure security. This process typically takes 2–3 business days, depending on the documentation provided.
To keep our service efficient and accessible, we do not manually edit listings for users. All updates must be performed by the account holder via the dashboard.
Listings submitted under successor or agency packages get listed on the website instantly after payment is confirmed.
If you’ve just added your business to SEO Links under the “starter – free listing” package, it will need to have admin approval before it is listed. Free listings approvals can take several days depends on our workload at the time. Please be patient, and an email notification will be sent to you once the listing is approved.
Please note that search engines such as Google need to refresh their database to pick up changes that have been made on the www.seolinks.com.au website. The refresh usually occurs within a few days. However, it can take over 12 weeks for search engines to update their database. Please note that SEO Links does not control this process.
If you bought a business and kept the same name, you’re using the existing reputation and customer base. In this case, the existing reviews will stay on the listing because they are part of the business’s online reputation.
The more information you include in your listing, the easier it is for customers to trust and understand your business and see what makes you different from your competitors. Besides, search engines love content, and it helps them differentiate between listings and deliver results they know customers will value. So you are also more likely to top search results with a content-rich listing.
Reviews and comments on SEO Links allow consumers to share the experiences they have had with Australian businesses. They also help other consumers decide which businesses to use.
A review is one person’s first-hand experience with a business. A comment is a response to a review.
Comments allow business owners to respond to reviews about their own company. They can say thank you for the praise, apologise for a mistake or share their side of the story.
Reviews are today’s word-of-mouth. Reviews impact consumers” buying decisions; it makes your listing on SEO Links appear more comprehensive and complete, increasing your chances of getting more leads.
If you have any regular customers, ask them to review you on SEO Links;
Ask your customers at the end of a job/transaction to leave you a review on your SEO Links listing;
Send a link to your True Local listing in your email communications;
Post on your social pages with a link to your True Local listing and ask your customers to leave you a review.
Yes. We also use state-of-the-art technologies to detect and remove fake reviews. We then moderate every review and comment before it is published. We check the content of reviews and comments and ensure that it meets our guidelines. All reviews and comments submitted to SEO Links become the property of SEO Links.
No, you will need to look on your SEO Links Profile Page to see the reviews written about your business.
We accept both positive and negative reviews. However, request that they be authentic and helpful. Remember, not every business will get good reviews all the time. The best way to deal with negative reviews is to respond quickly and turn a negative into a positive. If appropriate, apologise for their experience, and address the issue. Your response comment shows how much you care about your customers’ satisfaction.
To respond to a review that has been left for your business, log in to your account. There will be a “reply” link underneath each review. Click the link, and the reply section will show under the review.
This is most likely that your review is still in moderation. This process can take some time.
We currently do not have an edit function for editing review, but you can post a new review on the business listing.
Once a review is posted and approved, it will remain on the website.